Frequently Asked Questions

About Eternal

What is Eternal?
Who is Eternal for?
How is Eternal different from other health services?

Primary Care

What do Eternal’s primary care services include?
Do you provide in-office visits, telehealth, or both?
What diagnostic tests and labs are covered?
How do you handle continuity of care / referrals?
Do you offer urgent care?
I’m healthy and active. Do I still need a PCP?

Billing & Insurance

How much does membership cost?
Do you accept insurance / do you bill insurance?
Can I use HSA / FSA funds for membership fees?
Are there any additional charges beyond my membership fee?
What is your cancellation policy?
Do I need health insurance to join?
Do I still need traditional health insurance if I join Eternal’s primary care?
What additional services are offered?
If I already have a PCP, but want access to the expanded options, can I still join?

Locations

Where are your physical locations?
I don’t live in New York City or San Francisco. Can I still be a member of Eternal?
Where do I get labwork done?
Where do I go for my DEXA scan?
Where do I go for performance testing?

Still have questions? Reach out to [email protected] or book a call with a team member. We’re happy to help!